Terms and conditions

These terms and conditions apply to all purchases made through the website of Milner Melbourne. By placing an order, you agree to the terms outlined below. For questions, contact info@milnermelbourne.com

1. Applicability

These terms apply to every order placed via the Milner Melbourne website. By completing a purchase, you confirm that you have read and accepted these conditions.

2. Product Information

We do our best to describe our products clearly and accurately. Colours, materials and details are shown as truthfully as possible. Minor errors or typing mistakes can occur and do not give the right to compensation or cancellation.

3. Orders and Payment

Orders are processed only after full payment has been received. Available payment methods can differ per country. It is your responsibility to check which payment options are available in your location.

4. Processing and Delivery

• Processing time is usually 1 to 3 business days.

• Shipping time is generally 3 to 7 business days, depending on your location.

• Orders are shipped directly from our supplier. Our supplier is located in China.

5. Returns and Cancellations

All rules regarding returns are explained in our separate Return Policy. Please read this carefully before placing an order.

6. Liability

Milner Melbourne is not responsible for loss or damage during shipping when tracking information shows the package has been delivered to the address provided. Always check your address carefully before completing your order.

7. Intellectual Property

All content on this website, including text, images and logos, is the property of Milner Melbourne. Use or reproduction without written permission is not allowed.

8. Complaints Procedure

Complaints can be submitted by email via info@milnermelbourne.com 
We aim to respond within 5 business days.

9. Governing Law

These terms and conditions are governed by Dutch law.